We offer Economy and Standard shipping options within the United States. Economy shipping typically takes 5 to 8 business days, while Standard shipping takes 3 to 4 business days. Shipping fees vary based on order weight and value. Free shipping is available on qualifying orders over $99.

For more information, feel free to reach out to us!

We offer a 14-day return policy for any unopened and unused items. If you wish to return a product, please contact us within 14 days of receiving your order at hello@haetsia.com. Note that shipping charges for returns will apply, and any Route Protection fees will also be deducted from your refund.

Currently, we only ship within the United States. However, we’re working on expanding our shipping options and look forward to offering international delivery soon. Stay tuned for updates!

We accept a range of payment methods to ensure a smooth and secure shopping experience. You can pay with major credit and debit cards (Visa, Mastercard, American Express, and Discover)

Yes, we accept international credit cards as long as they are Visa, Mastercard, American Express, or Discover. Please note that all orders are processed in U.S. dollars, and your bank may apply currency conversion fees. If you have any issues at checkout, feel free to contact us at hello@haetsia.com for assistance.

Yes, we are required to charge sales tax on orders shipped within the United States, in accordance with state and local tax laws. The exact amount of sales tax will depend on the shipping destination and will be calculated during checkout.

Argan oil is packed with nutrients that can greatly benefit your hair. It is rich in essential fatty acids, antioxidants, and vitamin E, which help to moisturize, soften, and strengthen hair. Argan oil can improve shine, reduce frizz, and protect hair from damage caused by heat styling and environmental factors. Regular use can also enhance elasticity and reduce breakage, promoting healthier, more manageable hair overall.

Our product formulas are developed in France, while the final manufacturing and packaging take place in the United States. This combination allows us to blend French expertise in formulation with high-quality production standards in the U.S.

To get the best results from your shampoo, follow these tips:

1. Use the Right Amount: Start with a small amount (about a quarter-sized for medium-length hair). Using too much shampoo can leave residue and weigh down your hair.

2. Focus on the Scalp: Shampoo is meant to clean your scalp, so concentrate on massaging it into your roots and scalp. The ends will be cleansed as you rinse the shampoo out.

3. Rinse Thoroughly: Make sure to rinse your hair completely to avoid any shampoo residue, which can lead to buildup and dullness.

4. Use Lukewarm Water: Avoid hot water, as it can dry out your scalp and hair. Rinse with lukewarm water for the best results, and finish with a cool rinse to help seal the hair cuticle for added shine.

5. Follow with Conditioner: Shampoo cleanses the hair, and conditioner helps to restore moisture and manageability. Apply conditioner primarily to the ends, where hair tends to be driest.

6. Limit Frequency: Washing your hair too frequently can strip away natural oils. Aim for 2-3 washes per week or adjust based on your hair type.

7. Choose the Right Shampoo: Use a shampoo that’s suited to your hair type (e.g., color-treated, fine, curly). This ensures you’re addressing your hair’s specific needs for the best possible results.

Following these steps can help you maintain healthy, clean, and manageable hair with every wash.

The ideal frequency for washing your hair depends on your hair type, scalp condition, and lifestyle. Here are some general guidelines:

1. Oily Hair or Scalp: If you have an oily scalp or fine hair that tends to look greasy quickly, you may need to wash it every 1-2 days.

2. Dry or Curly Hair: Dry, curly, or textured hair often benefits from less frequent washing, about 1-2 times per week. This helps retain natural oils, which keep the hair moisturized.

3. Normal Hair: If your hair is neither too oily nor too dry, washing 2-3 times a week is usually sufficient to keep it fresh and healthy.

4. Color-Treated or Processed Hair: Washing less frequently (about 1-2 times a week) can help extend the life of your color or treatment by minimizing exposure to water and harsh cleansers.

5. Active Lifestyle: If you exercise frequently or sweat a lot, you might feel the need to wash more often. In this case, you could try rinsing with water or using a gentle, sulfate-free shampoo to avoid stripping your hair.

Remember, everyone’s hair is different, so feel free to adjust these recommendations based on what works best for you!

Yes, Haetsia products are safe for color-treated hair. Our gentle shampoo and conditioner are formulated to cleanse and nourish without stripping away color, helping to maintain vibrancy and protect your hair’s health. While we don’t have a conditioner specifically for color-treated hair, our general conditioner provides ample moisture and care suitable for all hair types, including color-treated hair.

Our shampoos and conditioners typically have a shelf life of 12 to 24 months when stored in a cool, dry place away from direct sunlight. For the best results, we recommend using the products within 12 months after opening to ensure their effectiveness and quality. Always check for any changes in texture, color, or scent, as these can indicate that the product may no longer be optimal for use.

If you have any concerns or questions, feel free to contact us!

Yes, our products are formulated to be gluten-free, cruelty-free, and vegan. We do not use any animal-derived ingredients, and none of our products are tested on animals. Additionally, we avoid gluten-containing ingredients to ensure that our products are suitable for those with gluten sensitivities.

If you have any further questions about ingredients or certifications, please feel free to reach out to us!

Yes, we offer free shipping on U.S. orders of $89 or more. Enjoy complimentary shipping when your order meets this minimum amount!

To return your purchase, ensure that the item is unopened and unused, and contact us within 14 days of receiving it at order@haetsia.com. Once we confirm your eligibility, we’ll provide a return shipping label and instructions on how to send it back. Remember, shipping charges and Route Protection fees will be deducted from your refund.

Once we receive and inspect your returned item, we will notify you if your refund is approved. Approved refunds will be processed within 10 business days to your original payment method. Please note, it may take additional time for your bank or credit card company to post the refund. If you have not received your refund after 15 business days, please reach out to us at order@haetsia.com.

If you need to cancel or modify your order, please contact us as soon as possible at order@haetsia.com. Once an order is shipped, it cannot be canceled or modified. You may still return any unopened, unused items once they arrive, following our return policy.

If you have any questions or need help, don’t hesitate to contact us at order@haetsia.com. Our team is here to assist with any questions regarding orders, returns, or any other inquiries.